THE TECH MAKES ALL THE DIFFERENCE
Power Your Contact Center with Cutting Edge
Features & Technology
ANYA is a Complete Cloud Contact Center Software with True Omnichannel Capabilities
- Dedicated AWS Instance
- Redundancy and Failover
- Scalable and Elastic
- Regional Redundancy and Failover
- Full Omnichannel Communication
- Global Multi-Region Architecture
- Completely 100% Web-Based
- Integrated Telephony
- Work from Anywhere
- Easy Setup and Management
Dedicated AWS Instances
ANYA’s infrastructure runs in Amazon Web Services (AWS), positioned as the leader in the Gartner Magic Quadrant (for the 10th year in a row).
With 80 availability zones around the world, AWS offers the best-in-class service redundancy and performance, in a secure and compliant environment.
- High availability
- Global redundancy and availability zones
- Improved continuity
- Quality of Service (QOS) low latency, low packet loss, and high overall network quality
- Magic Quadrant Leader
- Customer data resiliency
- Environmentally friendly infrastructure
The Tech Makes All the Difference
Dedicated Client Architectures
The difference between ANYA and its competitors is that we offer dedicated client architectures to all our customers. We do not install our clients in multi-tenant environments, each customer has a dedicated architecture giving them full control of their data and integration requirements.
ANYA is flexible, can be implemented in the cloud, premise, or in a hybrid environment. Our clients can focus on their operations and don’t need to manage hardware, software, maintenance, or upgrades. ANYA is completely web-enabled, all you need is a browser, internet connection, and a headset. ANYA is the perfect solution for your remote virtual agents.
No Maintenance and No Updates
100% web-based means there are no hardware maintenance costs and you don’t have to worry about any type of infrastructure upgrades. Each ANYA client is assigned a dedicated AWS infrastructure that is scalable secure and redundant. You can therefore scale your business as you need in a matter or minutes with no inherent associated costs.
No Extra Software
ANYA is a complete contact center solution. Out-of-the-box it can power any type of contact center, without having to provision any type of additional software: voice calls are routed via one unique interactive desktop that manages all channels. ANYA can integrate with your proprietary or third-party applications; we offer API’s and database schematics to empower your agents with the tools they need.
Regional Redundancy and Failover
The AWS Cloud infrastructure is built around AWS Regions and Availability Zones. An AWS Region is a physical location in the world where we have multiple Availability Zones. Availability Zones consist of one or more discrete data centers, each with redundant power, networking, and connectivity, housed in separate facilities. AWS will use commercially reasonable efforts to make AWS Systems Manager available with a Monthly Uptime Percentage, during any monthly of at least 99.9%
Elasticity & Scalability
Amazon Web Services defines Elasticity as “The ability to acquire resources as you need them and release resources when you no longer need them. ANYA is powered by AWS; our clients can therefore scale up or down to properly manage their operation. ANYA’s pay as you go model provides the flexibility to scale infrastructure resources as well as licenses.
One Interface for all your Interactions
The convenience of having a Unified Agent desktop is the integration of the CRM system alongside multichannel communication, e.g., phone, email, social, chat, and mobile onto a single user interface on the agent desktop. Unlike most contact center software solutions, ANYA is built as a single-point platform for telecom and web-based channels. You don’t need to go to different vendors: telephony is integrated within the application.
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Euro Tower Building 021101
Sector 2, Bucharest, Romania