The difference between ANYA and its competitors is that we offer dedicated client architectures to all our customers. We do not install our clients in multi-tenant environments, each customer has a dedicated architecture giving them full control of their data and integration requirements.

ANYA is flexible, can be implemented in the cloud, premise, or in a hybrid environment. Our clients can focus on their operations and don’t need to manage hardware, software, maintenance, or upgrades. ANYA is completely web-enabled, all you need is a browser, internet connection, and a headset. ANYA is the perfect solution for your remote virtual agents.

ANYA is a complete contact center solution. Out-of-the-box it can power any type of contact center, without having to provision any type of additional software: voice calls are routed via one unique interactive desktop that manages all channels.  ANYA can integrate with your proprietary or third-party applications; we offer API’s and database schematics to empower your agents with the tools they need.

The AWS Cloud infrastructure is built around AWS Regions and Availability Zones. An AWS Region is a physical location in the world where we have multiple Availability Zones. Availability Zones consist of one or more discrete data centers, each with redundant power, networking, and connectivity, housed in separate facilities. AWS will use commercially reasonable efforts to make AWS Systems Manager available with a Monthly Uptime Percentage, during any monthly of at least 99.9%

The convenience of having a Unified Agent desktop is the integration of the CRM system alongside multichannel communication, e.g., phone, email, social, chat, and mobile onto a single user interface on the agent desktop. Unlike most contact center software solutions, ANYA is built as a single-point platform for telecom and web-based channels. You don’t need to go to different vendors: telephony is integrated within the application.