SETTING A NEW STANDARD IN CONTACT CENTER USABILITY
The Only Contact Center Software You Will Ever Need…
Complete Cloud Contact Center Software with True Omnichannel Capabilities
Empower Your Agents, Increase Revenues and Minimize Cost.
Explore the Next Generation Contact Center Software
Easy Setup & Management
ANYA contact center software provides quick deployments and easy onboarding. Cloud-based, intuitive & easy-to-use, out of the box dashboards, & native integrations.
Work from Anywhere
Your contact center agents can work from anywhere, all you need is an internet connection, a computer, and a web browser. Equip your agents with best-in-class tools to work from home and engage with customers on any channel, using the industry’s most intuitive cloud contact center solution.
Unique Agent Experience
Having been designed with versatility and ergonomics in mind, the ANYA software is one of the most agent-friendly platforms on the market. The intuitive nature of the interface maximizes agent efficiency and minimizes unproductive interactions.
Complete Training Sessions
The ANYA Engineering teams offer extensive training certifications to maximize the platform’s capabilities so you can get the most out of the solution. ANYA offers custom tutorials and live training for administrators and supervisors.
Cost-Per-Seat Pricing Model
Our competitive and flexible cost-per-seat pricing model makes ANYA the perfect solution for any size company – start-up to enterprise – by allowing flexibility and scaling. With ANYA, you can start small and dream big…
24/7/365 Premium Support
ANYA users have access to a proactive customer support team ready to tackle any problem and answer any question you might have related to the platform.
Making the Right Decision
Choosing the right contact center solution is one of the most important business decisions in the industry.
This will impact all aspects of your contact center, and you can’t afford to take this decision lightly.
From defining the agent experience to campaign management, reporting, SLA’s, KPI’s, supervision, security and everything in between, the software you choose will empower your agents to deliver exceptional customer experience to your clients.
ANYA: EASY AS 1, 2, 3…
Our project management and engineering teams will accompany you every step of the way! Detailed statement of work, training, user acceptance testing, optimization, implementation, and introduction to support Our experienced teams will be by your side and follow our well-defined processes to ensure a seamless transition to ANYA.
Our team of industry and product experts will empower your contact center administrators and supervisors with industry best practices combined with ANYA’s enhanced features to provide coherent transition to your new contact center solution.
What is Omnichannel?
Simply put, an Omnichannel contact center can manage multiple interactions at the same time. From voice calls, SMS, and email as a call-out channel to WhatsApp and Facebook Messenger, an Omnichannel platform can run complex campaigns irrespective of the number of channels involved. Delivering seamless Omnichannel Customer Journeys & building Lasting Relationships with your clients.
Everything is managed from a single dashboard that hosts all the necessary functions for running even the most complex communication campaigns for any type of industry: from eCommerce, customer service, technical support, collections, to healthcare, or finance…
Irresistible Features Out of the Box
Get access to reliable data from a wide range of analytics and reporting tools that provide real-time and historical adherence data that you can customize and build comprehensive performance reports.
ANYA offers the full capabilities of a brick-and-mortar call center without all the maintenance and infrastructure costs. Because everything happens in the cloud, you will get unprecedented flexibility while consistently reducing the overall business expenses.
Choose a complete and integrated communication solution, capable of running complex campaigns, depending on your client’s preferred communication channels:
- 360 online channel coverage: Facebook, WhatsApp, Twitter, Telegram and more..
- Integration for traditional channels: Voice, Email, SMS
- Rich CRM integrations
- Easy to use agent dashboard
- Smart cross-channel routing rules
- Reliable, fast & secure
- Cloud enabled
- Pay as you go
- 24/7/365 support
Why is Omnichannel Essential?
A Call Center with Omnichannel capabilities has virtually NO limitations when it comes to the type of activities it can deliver.
Why? Because it transcends the limits imposed by the old-fashioned call center, which can only manage traditional voice calls.
“…74% of your clients are using 3 or more channels to get in touch with the customer support departments.”
Plan for Inbound, Outbound, and Blended
To take advantage of the digital age, a call center needs to reinvent itself. In a world where online interactions are becoming an integrated part of the daily routine, the number one priority for any call center is to put them to work in a timely and efficient manner.
At the moment, ANYA is the simplest, yet most effective solution for managing a contact center. ANYA’s unique Omnichannel capabilities allow it to combine and manage any type of communication channel for any type of campaign: inbound, outbound, and blended.
Ready To Get Started?
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We live in the age of simple, quick and smart solutions. If a contact center solution is what you are looking for, ANYA is your best bet.
Talk with one of our experts.
You will be one step closer to a fully featured cloud contact center solution.
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